I made a purchase, but I didn't receive the items

The payment process is done through the official payment platforms of Google and Apple, and the purchase process is easy. However, errors ma...

Where can I find in-game purchase history or receipts?

After any IOS/Android purchase, you will receive the receipt via email attached to your purchase account. Every receipt contains all the inf...

How can I purchase from my device credit?

Direct purchase through phone credit is only available in some countries. To find out if your country is one of them, please contact Google ...

How can I add, remove or modify a payment method (Android)?

* To add a payment method to your Google Play account, do the following:- On your Android phone, go to you're payment methods in Google Play...

What should I do if the purchase button is not working even if it activated (IOS)?

Please follow these steps:1- Go to your device settings.2- Click on screen time.3- Go to the content & privacy restrictions.4- Click on ...

Deduct more than the pack price!

Please note that the package's final price includes the tax imposed by the country of your residence, according to the payment platform on y...

What are the percentages that appear on the packs like (x% bonus) and (6502% extra)?

This percentage does not represent the additional value for gold or bonus items; the total value of the items and gold in this package is eq...

How to add a Visa, MasterCard, or other credit cards to my account for making purchases? (Android)

You can add a Visa, MasterCard, or other cards to your account in two ways:1- From the app store of your device:- Click on your profile pict...

Is it possible to purchase and activate more than one Monthly Card?

You can buy and activate more than one type of monthly card at the same time, but it is not possible to use the same card more than once at ...

Why did I not receive the gold on the monthly card?

The purpose of the monthly cards is to divide the gold by 30 days, meaning you will only receive some of it once you buy it. Therefore, you ...

Refunding and banning system

Policies followed when refunding after gaining items:1. If the player is refunded for the first time despite collecting it, the system will ...

The packs' purchase button is grey and inactive. How can I buy a package?

Close the game entirely from all enabled windows on your device, then open it again and try to make the purchase.

What is Advanced Monthly Card?

Advanced Monthly Card Pack is one of the distinctive monthly packs. Upon purchase, you get many great items in the game daily for a month. A...

Why didn't I receive the gold on my monthly card?

The purpose of the monthly cards is to divide the gold by 30 days, meaning you will only receive some of it once you buy it. Therefore, you ...