Unable to complete the transaction: more information

If this message pops up:"Error, Unable to complete the transaction: more information."Click on more information in the message and follow th...

The purchase process declined because the account was deactivated! IOS

The purchase process is declined as the account was not activated. You must fill in your Apple account and password and update your purchasi...

Unable to complete the payment - transaction declined! (Android)

If this message pops up:Unable to complete the payment - transaction declined!All you have to do is check the following points:- Make sure y...

An error occurred retrieving information from the server! [DF-CHARTA-01] (Android)

If you see this message:An error occurred retrieving information from the server! [DF-CHARTA-01]Please follow these steps:- Ensure you have ...

STC bill purchase declined! Android.

If this message pops up: "Incomplete payment. The purchase was declined on the STC billing account. Please select a different payment method...

Your payment method was declined. Tap Continue to sign in, then update your billing info. (IOS)

If this message pops up:Your payment method was declined. Tap Continue to sign in, and update your billing info.The purchase method has been...

Insufficient Remaining Store Credit. Tap Continue to sign in (IOS)

If this message pops up:"Insufficient Remaining Store Credit. Tap Continue to sign in."This means that your balance in the App Store is insu...

Insufficient Remaining Store Credit. Tap Continue to sign in (IOS)

If this message pops up:Your Purchase Could Not Be Completed. For assistance, contact iTunes support by clicking hereThe problem may be caus...

Unable to purchase! from (IOS) device

If this message pops up: "Unable to purchase."Please uninstall the game app completely, then reinstall it from the App Store using the same ...

The packs' purchase button is grey and inactive. How can I buy a package?

Close the game entirely from all enabled windows on your device, then open it again and try to make the purchase.

What should I do if the purchase button is not working even if it activated (IOS)?

Please follow these steps:1- Go to your device settings.2- Click on screen time.3- Go to the content & privacy restrictions.4- Click on ...

I get this message "This Apple ID has not yet been used in the iTunes store. Tap Review to sign in, then review your account information."

If you receive this message, all you have to do is click on “Review. Fill in your account information in the App Store to activate your acco...

iTunes store is unable to process purchases! (IOS)

If you encounter a message stating, "The iTunes Store is currently unable to process your purchase. Try again later." Please try the fo...

Expired Card!

If you get a message indicating that your card has expired, click "Update card" and fill in the new information carefully.If you need help, ...

Acquirement of product info failed. Please retry later

If you see this message: "Acquirement of product info failed, please retry later."- Make sure to update the game to the latest version from ...