The payment process is done through the official payment platforms of Google and Apple, and the purchase process is easy. However, errors may sometimes occur, and the server might face delays, so be patient and do not repeat the purchase process because the previous one is still in progress.

Restart the game and check if the items and gold were added to your account; if the payment is stuck for more than 24 hours, contact our support team to solve it, and you will get a reply within 48 hours.

Please make sure to provide the following:
1- The purchase receipt for the transaction you made but did not receive.
2- Player ID: You can find your Player ID by tapping on your avatar (located at the top left corner of the screen). It will appear just below your current Server ID.
3- A picture and name of the packages you have purchased but did not receive
4- Character IDs of your other cities in the game (if you have any).
5- Purchase confirmation message if you have received it inside the system mail.

Rest assured that you will retain your rights in our game.