Since the payment process is done through the official payment platforms of Google and Apple, the purchase process is easy and clear most of the time.
However, errors may sometimes occur, and the server might face delays, so be patient and not repeat the purchase process because the previous one is still in progress.
Restart the game and check if the gold was added to your account; if the payment is stuck for more than 24 hours, contact us to solve it.
We are always here for you and will respond to you within 48 hours; please provide us with the purchase receipt, player ID, purchase time, and a screenshot of the package you purchased.