How to recharge? What are the purchasing methods?
Click on your current gold balance and choose your preferred package (contain items, gold, Honor, etc..) or only gold and honor by choosing ...
I made a purchase, but I didn't receive the items?
Since the payment process is done through the official payment platforms of Google and Apple, the purchase process is easy and clear most of...
Where can I find in-game purchase history or receipts?
After any IOS/Android purchase, you will receive the receipt via email that contains all the information related to this purchase, the orde...
How can I purchase from my device credit?
Direct purchase through phone credit is not available in all countries. To find out if your country is one of them, please contact Google or...
How can I add, remove or modify a payment method (Android)?
To add a payment method:- Open the "Google Play" store- Click on the menu icon (the 3 lines on the left of the screen) then "payment methods...
What should I do if the purchase button is not working even if it activated (IOS)?
Please follow these steps:1- Go to your device settings.2- Click on screen time.3- Go to the content & privacy restrictions.4- Click on ...
Deduct more than the pack price!
Please note that the package's final price is with the tax imposed by the country of your residence, according to the payment platform on yo...
What are the percentages that appear on the packs like (x% bonus) and (6502% extra)?
This percentage does not represent the additional value for gold or bonus items; the total value of the items and gold of this package is eq...
How to add a Visa, MasterCard, or other credit cards to my account for making purchases? (Android)
You can add a Visa, MasterCard, or other cards to your account in two ways:1- From the app store of your device:- Click on the menu icon (th...
Is it possible to purchase and activate more than one Monthly Card?
You can buy and activate more than one type of monthly cards at the same time, but it is not possible to use the same card more than once at...
Why did I not receive the gold on the monthly card?
The purpose of the monthly cards is to divide its gold by 30 days, meaning that you will not receive all the gold once you buy it, so you ha...
Redeeming and banning system
Policies followed when redeeming after gaining items:1- If the player redeemed for the first time despite collecting it, the system will sen...
The packs' purchase button is grey and inactive. How can I buy a package?
Don't worry, close the game completely and from all enabled windows on your device, then open it and buy again.
What is Advanced Monthly Card?
Advanced Monthly Card pack is one of the distinctive monthly packs that, upon purchase, you get many great items in the game daily for a mon...
Need more help?Contact us